Privacy Policy | Sora2 AI — Your Data Security

Last updated: 2025-10-26

Learn how Sora2 AI protects your privacy. This notice explains what we collect, how we use it, and the choices you have.

By using https://www.sora2ai.info/ (the “Website”), you agree to the collection and use of information in accordance with this Privacy Policy. If you have questions, contact support@sora2ai.info.

Introduction

This Privacy Policy describes how Sora2 AI (“we,” “us,” or “our”) collects, uses, stores, and shares information when you use our services, including the Website and any AI-powered tools we provide (collectively, the “Service”). It also explains your privacy rights and how the law protects you.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below. The definitions apply whether they appear in singular or plural.

Definitions

Website: Sora2 AI, accessible at https://www.sora2ai.info/.
Account: A unique account created by you to access parts of the Service.
Service: Our AI products and features, including AI video generation, text-to-video, image-to-video, and synchronized audio creation.
Cookies: Small files placed on your device that store details of your browsing.
Device: Any device that can access the Service, such as a computer, phone, or tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Usage Data: Data collected automatically, such as IP address, browser type, pages visited, timestamps, device identifiers, and diagnostic data.
Third-Party Social Media Service: Any website or social network (e.g., Google) through which a user can log in or create an account to use the Service.
You: The individual using the Service, or the company/other legal entity on whose behalf the individual uses the Service.

What We Collect

Personal Data you provide

We may collect:

Email address (for account creation, support, and notifications)
Profile data you choose to share (e.g., display name)
Support messages and other communications

Usage Data

Collected automatically when using the Service:

IP address, device and browser type, operating system
Pages and actions on the Website, timestamps, referral URLs
Device identifiers and diagnostic data

Cookies and Similar Technologies

We use cookies, local storage, pixels, and similar technologies to operate and improve the Service. For details and controls, see our Cookie Policy (or the “Cookie settings” link in the Website footer).

Information from Third-Party Social Media Services

If you sign in with a third party (e.g., Google), we may receive information associated with your account such as name and email. You can disconnect at any time in your Account settings or with the social provider.

Payments

If you purchase a plan or credit pack, payments are processed by our payment provider (Creem). We receive limited information (e.g., transaction ID, amount, status) but do not store full card numbers.

Video and Image Data Processing

When you use our AI video features:

Uploaded images are used only to perform the generation/enhancement you request.
Generated content is created from your prompts and settings.
Temporary storage: inputs and outputs may be stored temporarily for processing and delivery and are deleted after a short retention window or when you delete them.
Third-party processing: we may use trusted AI providers to process content under contractual obligations that prohibit retention or misuse.

By using these features, you consent to this limited processing to provide the Service.

How We Use Your Information

We may use Personal Data to:

Provide, operate, and maintain the Service
Manage your Account and authenticate access
Process transactions and deliver purchased features
Send service-related notices (e.g., changes, outages, billing)
Provide customer support and respond to requests
Improve and personalize the Service, including analytics and research
Detect, prevent, and address fraud, abuse, or security incidents
Send optional marketing communications (you may opt out at any time)

Legal Bases for Processing (EEA/UK users)

Where applicable, we rely on:

Contract (to provide the Service you requested)
Legitimate interests (e.g., security, improvements)
Consent (e.g., non-essential cookies or marketing)
Legal obligation (compliance with laws)

Retention

We retain Personal Data only as long as necessary for the purposes above:

Account data: for the life of the account, then deleted or anonymized within a reasonable time
Usage/analytics data: kept for a shorter period unless required for security or legal reasons
Content (uploads/outputs): kept temporarily for processing and delivery, or as otherwise shown in the product UI

Your Rights

Subject to local law, you may have rights to:

Access a copy of your Personal Data
Rectify inaccurate data
Delete your data (“erasure”)
Restrict or object to certain processing
Port data to another service
Withdraw consent (where processing is based on consent)

To exercise rights, email support@sora2ai.info. We may need to verify your identity before responding.

Delete Your Personal Data

You can delete certain information in your Account settings. You may also request deletion by contacting support@sora2ai.info. Note: we may retain some information as required by law or for legitimate business purposes (e.g., fraud prevention, accounting).

Security

We use administrative, technical, and organizational measures designed to protect Personal Data (e.g., encryption in transit, access controls). No method of transmission or storage is 100% secure; please protect your credentials and use device security features.

Content Restrictions

To maintain a safe, ethical platform, the following content is prohibited:

Illegal activity or facilitation of illegal goods/services
Content that is harmful, harassing, or that incites hatred or violence
Pornographic or sexually explicit content; child exploitation; animal cruelty
Intellectual-property infringement or misuse of others’ likeness
Deceptive or misleading content presented as factual; malicious deepfakes
Privacy violations or non-consensual disclosures
Self-harm or suicide promotion; spam, malware, phishing
Impersonation or other abusive use
Any use of the Service in violation of law or this Policy

Additional AI-specific restrictions:

Do not misrepresent AI-generated media as real without disclosure when it may mislead.
Do not submit sensitive personal data into prompts.
Do not attempt to generate outputs that violate the prohibitions above.

We may remove violating content, suspend or terminate accounts, and report illegal activity.

Opting Out and Choices

Cookies: manage via the cookie banner or your browser settings (functionality may be limited).
Marketing emails: use the unsubscribe link or contact support@sora2ai.info.
Account deactivation/deletion: request via support@sora2ai.info.

International Transfers

We may process and store information in countries outside your own. Where required, we implement appropriate safeguards (e.g., standard contractual clauses) to protect your data.

Children’s Privacy

The Service is not directed to children under 13 (or the age required by local law). We do not knowingly collect Personal Data from children. If you believe a child has provided data to us, contact support@sora2ai.info.

Third Parties and Links

The Service may contain links to third-party sites. We are not responsible for their privacy practices. Review each site’s policy before providing information.

Do Not Track

Some browsers offer “Do Not Track” signals. We currently do not respond to DNT signals.

Changes to this Privacy Policy

We may update this Policy from time to time. We will post the updated version here with a new “Last updated” date and, if appropriate, provide additional notice in-product.

Contact Us

Questions or requests regarding this Privacy Policy:

Email: support@sora2ai.info
Website: https://www.sora2ai.info/

We will do our best to respond promptly and address your concerns.